Your account. Your exit.

1. Delete in the VIOBE app

1. Open You.
2. Open Settings.
3. Select Delete account.
4. Review the consequences, enter the required confirmation, and confirm permanent deletion.

This option remains available even if an Apple App Store or Google Play subscription is renewing. We may require fresh authentication before completing a sensitive request.

2. Request deletion without the app

If you cannot access the in-app control, email the address below from a channel you can access. Include the phone number associated with the account and the words “Delete my VIOBE account.” Do not send an OTP, password, payment credential, or identity document by ordinary email.

To prevent malicious deletion, we will verify account ownership using an appropriate secure method before acting. A request is not complete merely because an unverified email was sent.

3. What deletion removes

Once confirmed and processed, deletion permanently ends account access and removes the account's live identity and member data from active VIOBE service systems, including:

• the member profile, onboarding draft, preferences, verification and calibration records;
• profile media and other owned media assets;
• introductions, accepted connection threads, member-facing messages, and notifications;
• device push tokens, support and concierge requests associated with the active account; and
• the phone-authenticated VIOBE account itself.

Deletion is permanent. VIOBE cannot restore the profile, introductions, or conversations after the live account record has been erased.

4. Information that may remain

Deletion does not require us to erase information that applicable law permits or requires us to retain. Limited records may remain where reasonably necessary for financial and tax compliance, payment reconciliation, fraud prevention, platform security, enforcement, safety investigations, legal claims, regulator or court requirements, or protecting another person.

Payment and subscription records retained for audit are de-identified from the deleted account where supported by our systems. Safety reports may be anonymized so the ordinary admin view no longer identifies the deleted member. Protected backups age out under backup schedules and are not restored for ordinary product use.

5. Cancel store renewal separately

• Apple: Settings > your name > Subscriptions > VIOBE > Cancel Subscription.
• Google Play: Play Store > profile > Payments & subscriptions > Subscriptions > VIOBE > Cancel subscription.

Uninstalling the app also does not cancel a subscription or delete the account.

6. Timing, safety holds, and rights

We begin verified requests promptly and complete them within the period required by applicable law. A narrow legal or safety hold may delay deletion of specific evidence where immediate erasure would violate law, impair an active investigation, expose another person to risk, or prevent the establishment or defence of legal claims. The rest of the account may still be erased where practicable.

For access, correction, or other privacy rights, see the Privacy Policy.