Your account. Your exit.

1. Delete in the VIOBE app

1. If your membership is active, open You → Settings → Delete account.
2. If your application is under review, payment is due, membership is in its final conversation period, or membership access has ended, open Account & Data → Delete account.
3. Review the consequences and confirm permanent deletion.

The appropriate path remains available in every authenticated account state. We may require fresh authentication before completing a sensitive request.

2. Request deletion without the app

If you cannot access the in-app control, email the address below from a channel you can access. Include the phone number associated with the account and the words “Delete my VIOBE account.” Do not send an OTP, password, payment credential, or identity document by ordinary email.

To prevent malicious deletion, we will verify account ownership using an appropriate secure method before acting. A request is not complete merely because an unverified email was sent.

3. What deletion removes

Once confirmed and processed, deletion permanently ends account access and removes the account's live identity and member data from active VIOBE service systems, including:

• the member profile, onboarding draft, preferences, verification and calibration records;
• profile media and other owned media assets;
• matches, accepted connection threads, member-facing messages, and notifications;
• device push tokens, support and concierge requests associated with the active account; and
• the phone-authenticated VIOBE account itself.

Deletion is permanent. VIOBE cannot restore the profile, matches, or conversations after the live account record has been erased.

The live database identity is erased in the confirmed deletion transaction. Confirmed media objects are placed in a durable deletion queue and retried if the storage provider is unavailable. A presigned but unconfirmed upload key is retained only as a cleanup instruction: after its upload link expires, VIOBE repeatedly deletes that key for 24 hours and performs a final absence check. This catches a PUT that began before expiry but finished after an earlier delete. VIOBE's current media pipeline stores objects with a private access policy and private, no-store cache controls, and serves approved media only through short-lived authorized links; current media is not published to an anonymous CDN cache.

4. Information that may remain

Deletion does not require us to erase information that applicable law permits or requires us to retain. Limited records may remain where reasonably necessary for financial and tax compliance, payment reconciliation, fraud prevention, platform security, enforcement, safety investigations, legal claims, regulator or court requirements, or protecting another person.

Payment and subscription records retained for audit are de-identified from the deleted account where supported by our systems. Safety reports may be anonymized so the ordinary admin view no longer identifies the deleted member. Protected backups age out under backup schedules and are not restored for ordinary product use.

If a VIOBE membership actually started, we retain a versioned, domain-specific HMAC-SHA256 digest of the canonical phone number solely to enforce the one-lifetime-membership limit. This keyed marker contains no phone number or user-account link and is not used to contact, profile, or identify the deleted member in ordinary systems. Deleting an application before membership starts does not create this marker and does not consume membership eligibility.

5. Purchases do not auto-renew

Uninstalling the app does not delete the VIOBE account or its data. Use the in-app deletion control or the verified request process above.

6. Timing, safety holds, and rights

We begin verified requests promptly and complete them within the period required by applicable law. A narrow legal or safety hold may delay deletion of specific evidence where immediate erasure would violate law, impair an active investigation, expose another person to risk, or prevent the establishment or defence of legal claims. The rest of the account may still be erased where practicable.

For access, correction, or other privacy rights, see the Privacy Policy.