Privacy, with plain boundaries.

1. Who this policy covers

VIOBE and the company operating the VIOBE service are referred to as “VIOBE,” “we,” “us,” or “our.” “You” means an applicant, member, website visitor, or person who contacts us. VIOBE is designed only for adults aged 21 or older. We do not knowingly permit anyone under 21 to create or use an account.

2. Information we collect

Account and identity information

• Phone number, one-time-passcode activity, account identifiers, member number, status, and policy-acceptance records.
• Name, date of birth or age, gender, the people you wish to meet, city and country, profession, company or business, education, languages, and other profile details you choose to provide.
• Government identification, a live selfie or liveness recording, profile photos, videos, and verification decisions. Identity material is high-sensitivity data and is restricted to verification, safety, fraud prevention, and legal purposes.

Relationship and service activity

• Preferences, compatibility answers, curator notes, introduction decisions, accepted connections, feedback, focus settings, and communication permissions.
• Messages, images, voice notes, call invitations, call status and duration, delivery/read events, reports, support tickets, grievances, concierge requests, and communications with curators or liaison staff.
• We do not claim that member messages are end-to-end encrypted. Authorized personnel may access content where reasonably necessary to operate curation and support, investigate abuse, protect members, enforce our rules, or comply with law.

Payments, devices, and technical information

• Plan, price, taxes, transaction and order identifiers, receipt or purchase-token evidence, subscription state, renewal status, and payment-provider events. We do not receive your full card or bank credentials.
• Device and push-notification tokens, operating system, app version, IP address, security and authentication events, crash or error details, request identifiers, and service logs.
• City or place selections and, only if you enable the relevant device permission, location information needed for the feature you request.
• Information you provide when you contact us, participate in research, respond to a survey, appeal enforcement, or communicate with us outside the app.

3. Where information comes from

We receive information directly from you, from your use of VIOBE, from another member when they report an interaction, from app stores and payment providers, from verification and communications providers, and from security or fraud-prevention services. We may also receive lawfully available information where necessary to investigate fraud, safety incidents, or legal claims.

4. How and why we use information

• Provide the service: authenticate you, review applications, verify identity, create a profile, curate introductions, enable messaging and calls, process memberships, and deliver support or concierge services.
• Personalize and curate: use profile information, preferences, compatibility answers, activity, and feedback to select and improve introductions.
• Protect people and the service: prevent duplicate or fraudulent accounts, investigate reports, moderate content, detect abuse, suspend or remove members, preserve evidence, and respond to emergencies.
• Communicate: send OTPs, application and payment updates, introductions, message and call alerts, service notices, safety notices, and responses to your requests. You can control optional notifications through device and app settings.
• Operate and improve: diagnose failures, secure infrastructure, measure reliability, improve product flows, train staff, and maintain business and audit records.
• Meet legal obligations: handle taxes and financial records, resolve disputes, enforce agreements, and respond to valid legal process.

Depending on where you live, our legal grounds may include performance of our contract with you, your consent, compliance with law, protection of vital interests, and our legitimate interests in providing a curated, secure, and accountable membership service. Where consent is required, you may withdraw it, but withdrawal does not invalidate prior lawful processing and may make a requested feature unavailable.

5. When information is shared

We do not sell or rent personal information and do not use private member content for third-party behavioural advertising.

• With other members: approved profile fields, curated profile content, member status, and information you intentionally send. We do not show your phone number or identity document as part of your dating profile.
• With authorized VIOBE personnel: curators, liaison, trust and safety, support, finance, and technical staff on a role-limited need-to-know basis.
• With service providers: hosting and storage, databases and cache, SMS/communications, maps and places, push notifications, video/audio rooms, identity review, security, payment processing, and app-store billing. Current providers may include DigitalOcean, Exotel, Google/Firebase, Google Maps, 100ms, Razorpay, Apple, and Google Play. They process information for defined services and under their own applicable terms or our instructions.
• For safety and law: emergency services, regulators, courts, law enforcement, advisers, or affected persons when we reasonably believe disclosure is required by law or necessary to prevent serious harm, investigate crime, protect rights, or defend legal claims.
• Business changes: a buyer, investor, successor, or adviser in a financing, reorganization, merger, acquisition, insolvency, or sale, subject to appropriate confidentiality and legal safeguards.

6. Curation and decision-making

VIOBE may use software to organize candidate pools, enforce eligibility and communication preferences, detect risk, or support curators. Material membership and safety decisions may also involve human review. A curated introduction is a recommendation, not a guarantee of identity, character, compatibility, availability, or safety. You remain responsible for your decisions and interactions.

7. Retention and deletion

We keep personal information only for as long as reasonably necessary for the purposes described here, including providing an active account, completing review, maintaining security, resolving disputes, enforcing rules, meeting financial and legal obligations, and establishing or defending claims. Retention varies by data type, account state, risk, and legal requirement.

• Identity and liveness material is restricted and scheduled for deletion when verification and any required review are complete, unless retention is reasonably necessary for fraud, safety, dispute, or legal purposes.
• Deleting an account removes the live profile, introductions, member-facing messages, and associated personal media from active service systems, subject to processing time and the exceptions below.
• We may retain de-identified or aggregated information, transaction/tax records, subscription events, security logs, enforcement records, reports, and evidence needed for safety, fraud prevention, legal compliance, or claims.
• Backups are protected and age out under backup schedules. Data retained only in backup is not restored for ordinary product use.

See Data Deletion for the in-app path and web request option. Deleting VIOBE does not automatically cancel an Apple App Store or Google Play subscription; store renewal must be cancelled separately.

8. Security

We use administrative, technical, and physical safeguards designed for the nature of the information, including access controls, authentication, transport encryption, restricted production access, logging, and provider safeguards. No application, device, transmission, or storage system can be guaranteed completely secure. Protect your OTP, device, and account; notify us promptly at care@viobe.app if you suspect unauthorized access.

9. International processing

VIOBE is a global product. Information may be processed in countries other than where you live, including where our team and providers operate. Those countries may have different data-protection laws. Where required, we use contractual, organizational, or other lawful transfer safeguards.

10. Your choices and rights

Subject to applicable law, you may ask to access, correct, complete, update, erase, or receive information about your personal data; withdraw consent; object to or restrict certain processing; nominate another person to exercise rights where law permits; or complain to a competent authority. You may edit available profile fields in the app, manage permissions in device settings, manage notifications in VIOBE, or delete your account in Settings.

We may decline or limit a request where identity cannot be verified, the request would adversely affect another person, an exception applies, or retention is required for safety, fraud prevention, legal compliance, or claims. We will explain the reason where required.

11. People under 21

VIOBE is not directed to anyone under 21. If we learn that an underage person has submitted information, we may immediately suspend the account, preserve information needed for safety or legal reporting, and delete other information. Report suspected underage use to care@viobe.app.

12. Changes and contact

We may update this policy as the service, providers, or law changes. We will post the new effective date and, where the change is material, provide an in-app notice or request renewed acceptance. Continued use after a valid notice means the updated policy applies where permitted by law.