1. Write to the Grievance Officer
VIOBE is operated by Truly Worlds Groups Private Limited. India's Information Technology Act, 2000 and the rules made under it require an intermediary to publish its Grievance Officer and complaint mechanism. VIOBE also routes privacy requests through this contact.
- Name
- Avinash RM
- Designation
- Grievance Officer, VIOBE
- grievance@viobe.app
- Post
- Grievance Officer, VIOBE
Truly Worlds Groups Private Limited
No. 3, 1st Floor, Byadarahalli, Viswaneedam Post,
Magadi Road, Yeshwanthpur Hobli, Bangalore – 560091, India - Hours
- Monday to Friday, 10:00–18:00 IST, excluding public holidays
Please write in English. Write from the email address or phone number registered to your account, and include your member number if you have one — it is on your profile in the app. This lets us confirm the request is genuinely yours before we act on it. Do not attach identity documents unless we specifically ask for them through a secure method.
2. What the Grievance Officer handles
Your data
Requests to access, correct or erase personal data as described in our Privacy Policy, withdraw consent where that is available, and ask how identity material, photographs, messages or verification records were stored, accessed or shared. We apply rights and deadlines under data-protection law when those provisions are in force and apply to the request.
Decisions about your account
An application declined or returned, a suspension, a removal, a membership that ended, or matches that were paused. Where appropriate and practicable, someone other than the original decision-maker reviews the complaint.
Complaints about another member
Where a report you made in the app was not dealt with, or where the outcome was inadequate. Content that should be removed, including anything published or shared without your consent.
Billing and refunds
A charge you did not expect, a cancellation that did not take effect, an invoice that is wrong, or a refund we declined. This includes purchases made through the App Store or Google Play, though refunds for those are ultimately processed by the store.
3. How quickly you get an answer
| Stage | Within |
|---|---|
| Acknowledgement, with a reference number | 24 hours |
| General grievances under the current Information Technology Rules | Disposed of within 7 days of receipt |
| Certain requests to remove or disable access to information covered by Rule 3(1)(b) | Within 36 hours where the rule applies |
| Specified complaints about nudity, sexual acts, impersonation or morphed content | Access removed or disabled within 2 hours where Rule 3(2)(b) applies |
| Privacy or data-protection requests | Without undue delay; any statutory deadline in force and applicable to the request controls |
| Safety matters involving risk to a person | Triaged ahead of routine complaints; contact emergency services for immediate danger |
These are maximum legal windows only where the cited rule applies; VIOBE may act sooner. Complexity does not extend a statutory deadline. If a request falls outside a fixed statutory window or we need information from you, we will explain the next step without promising an unsupported response time. The operative text is in MeitY's consolidated Information Technology Rules.
4. What to put in your complaint
- Who you are. Your name, your member number if you have one, and the phone number or email registered to your account.
- What happened, with dates. If it concerns a conversation or a match, tell us roughly when it took place.
- What you want. A correction, an erasure, a reversal, a refund, a removal, or simply an explanation — tell us which, so that we do not answer the wrong question.
- Relevant references. Conversation, message, member, support or payment references help. Do not email government ID, passwords, OTPs, intimate imagery or suspected child sexual abuse material. Describe it without redistributing it.
5. If we do not resolve it
If you are aggrieved by a decision of the Grievance Officer, or an Information Technology Rules grievance is not resolved within its applicable period, you may appeal to India's Grievance Appellate Committee. Its official guidance says an appeal may be filed online within 30 days of receiving the Grievance Officer's decision.
The Digital Personal Data Protection Act, 2023 has a phased commencement. VIOBE will provide any Board or other statutory escalation route when the relevant right is in force and applies. Nothing on this page limits a remedy already available under applicable law. For consumer matters, you may also approach the consumer redressal forum with jurisdiction over you under the Consumer Protection Act, 2019.
6. Please use the right door
A formal grievance is the slowest route, because it is the most careful one. For several things there is a faster door, and using it does not stop you escalating here afterwards.
- Immediate danger
- Contact your local emergency services first and us second. In India, call 112; the national women's helpline is 181. We are not an emergency service. We will cooperate fully with any lawful request.
- A member behaving badly
- Use Report and Block User from the conversation or profile, or write to care@viobe.app. That route is faster than a formal grievance. See the Safety Center. For suspected underage access or exploitation, see the Child Safety Standards.
- A question about your data
- Read the Privacy Policy first, then write to care@viobe.app with “Privacy request” in the subject.
- Deleting your account
- You can do it yourself in the app. How deletion works, and what is purged when.
- Anything else
- care@viobe.app
One more thing
We would rather hear from you than have you leave quietly. A grievance is not a nuisance to us; it is the only reliable way we find out where the service is failing people. It gets read by a person, and it gets answered by one.